Refund policy

NOA FASHION STORE RETURN AND REFUND POLICY

At NOA Fashion Store, we want you to be fully satisfied with your purchase. If for any reason you’re not, we’re here to make the return process as smooth and simple as possible. Please read our Return and Refund Policy below to understand your rights and our policies regarding returns, exchanges, and refunds.

RETURN ELIGIBILITY

To qualify for a return, please ensure that:

The item(s) are unworn, unused, and in their original condition.
The item(s) are returned with all tags, original packaging, and any accessories or free items included with your purchase.
The return request is made within 2 days of the delivery date.

Note: Some items are non-returnable, including:

Items marked as final sale or clearance.
Personal care items (e.g., makeup, skincare products).
Gift cards or store credits.

2. HOW TO INITIATE A RETURN

To initiate a return, please follow these steps:

Contact Us: Email our Customer Support team at info@noafashionstore.com with your order number, item(s) to be returned, and reason for the return.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and return instructions.
Pack and Ship: Securely package your item(s) and include the RA number. Ship your return to the address provided in the return instructions.

3. RETURN SHIPPING COSTS

Domestic Returns: Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.

International Returns: For international orders, customers are responsible for return shipping fees, duties, and taxes.

Note: We recommend using a trackable shipping method to ensure the item arrives safely. NOA Fashion Store is not responsible for items lost in transit.

4. PROCESSING YOUR RETURN

Once we receive and inspect your return, we will notify you by email about the status of your refund. Processing your return typically takes 5-7 business days.

5. REFUNDS

Approved refunds will be issued as follows:

Original Payment Method: Refunds will be credited back to the original payment method. It may take an additional 3-5 business days for the credit to appear, depending on your bank or credit card provider.

Store Credit: Customers may choose to receive a store credit instead of a refund to the original payment method. Store credit will be issued as soon as the return is processed and can be used immediately for future purchases.

Note: Original shipping costs are non-refundable.

6. EXCHANGES

We currently do not offer direct exchanges. If you would like a different size, color, or style, please place a new order and return the unwanted item for a refund according to this policy.

7. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

If you receive an item that is defective, damaged, or incorrect:

Contact our Customer Support team within 2 days of delivery with your order number and photos of the defect or error.

We will review your case and, if approved, arrange for a replacement or provide a full refund, including shipping costs, at no additional cost to you.

8. NON-RETURNABLE ITEMS

The following items cannot be returned:

Final sale items
Gift cards or store credits
Perishable goods and personal care items (e.g., skincare, makeup)

9. CANCELLATIONS

Orders can be canceled within 24 hours of purchase. Please email our Customer Support team with your order number to request cancellation. After 24 hours, the order will be processed, and you will need to follow our return policy.